Terms of Service

1. Acceptance of terms

By accessing or using the Services, you agree to these Terms. If you use the Services on behalf of a company, you confirm you have authority to bind that company.

2. Description of services

Cyrano is a partnership intelligence and activation platform. Depending on your plan, the Services may include partner research and scoring, warm introductions, outreach, platform access, and reporting.

3. Accounts

You are responsible for keeping your login credentials secure and for all activity under your account. Tell us promptly at partnerships@hollynlaine.com if you suspect unauthorized access.

4. Acceptable use

• Do not use the Services for unlawful, deceptive, or spam activity.
• Do not attempt to access other clients' data or disrupt the Services.
• Do not reverse engineer, resell, or copy the Services except as permitted.

5. Intellectual property

Hollyn Laine owns the Services, including Cyrano, its software, and related materials. You keep ownership of the data you provide and grant us a limited license to use it to deliver the Services to you.

6. Payment and subscriptions

Paid plans are billed as stated in your order or agreement. You're only invoiced in months where we deliver the tier's guaranteed meetings. The 90-day commitment describes how the contract is structured and does not change that billing rule. Fees, once invoiced under that rule, are non-refundable except as stated in your agreement or as required by law. Performance guarantees, where offered, apply as described in your plan.

7. Disclaimers

Except as expressly stated in a written agreement, the Services are provided "as is" without warranties of any kind. We do not guarantee any particular business outcome from a partner introduction.

8. Limitation of liability

To the fullest extent permitted by law, Hollyn Laine will not be liable for indirect, incidental, special, or consequential damages. Our total liability is limited to the fees you paid for the Services in the 12 months before the claim.

9. Indemnification

You agree to defend and indemnify Hollyn Laine against claims arising from your misuse of the Services or your breach of these Terms.

10. Governing law

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Florida.

11. Changes to these terms

We may update these Terms from time to time. Continued use of the Services after changes take effect means you accept the updated Terms.

12. Contact

Questions about these Terms can be sent to Hollyn Laine at partnerships@hollynlaine.com.